You can place an order directly through our website by selecting your desired product , adding it to your cart, and completing the checkout process.
We accept major credit/debit cards, digital wallets , and other payment methods as listed at checkout.
Once your order is shipped, we will send you a confirmation email with a tracking number and instructions to track your package or you will be informed via text message.
Shipping time vary depending on your location , but estimated delivery times are provided and checkout. Usually, it will be 3-5 working days.
Yes, you can modify or cancel your order with a limited time after purchase by contacting our customer support team . Once shipped , changes are no longer possible.
If your order hasn’t arrived within the estimated delivery time, please check the tracking information or contact our support team for assistance.
Contact us immediately with details and photos of the issue . We will work with you to resolve it by replacing or refunding the item.
Yes, we have a return and exchange policy. Items must be returned in original condition within the specified time frame. Visit our terms and conditions page for more information.
Our 100-day trial allows you to test our mattress in the comfort of your home for up to 100 days .If you are not satisfied, you can return or exchange it.
Purchase a mattress and start your 100-day trial from the delivery date . Sleep on it for at least 30 nights to allow your body to adjust . If you are not satisfied after this period contact us to arrange a return or exchange.
Not to worry, we will uphold our 100 Day Trial promise as long as the mattress is not extensively damaged (e.g., stains, tears) and it is returned within 100 Days. We recommend using a mattress protector during the trial. Please refer to our Terms and Conditions for more information.
Contact our customer support team to initiate the return process. We will arrange for the mattress to be picked up and issue your refund once it is received.
Refunds are typically processed within 7-14 business days after we receive the return mattress.
The trial applies only to our mattresses with the price above £290. Accessories and other products may have different return policies.
