Privacy Policy
This Privacy Policy explains how WIYO Mattress Ltd (referred to as “WIYO”, “We”, or “Us”) collects, uses, discloses and transfers your data when you use our products, services, or website.
At WIYO, the protection of your personal data is a priority. We adhere to applicable loss and regulations concerning data privacy and security. This policy outlines the type of data we may collect, how it is used and safeguarded, and the circumstances under which it may be shared.
Personal Data
WIYO does not collect personal data from you unless:
- 1) You voluntarily provide it (e.g. through registration, surveys, reviews etc.)
- 2) You provide consent for its collection.
- 3) Collection is otherwise permitted by applicable loss and regulations
Purpose of Use
WIYO collects and uses your personal data for the following purposes:
- 1) Providing products and services
- 2) Customer Support
- 3) Personalisation
- 4) Communication
- 5) Improvement and development
- 6) Complaints with Legal Obligations
- 7) Fraud Prevention & Security
- 8) Cookies and Targeted Advertising
To process your orders, deliver products, and provide services you request, including handling warrantees, returns, or enquiries.
To assist with customer service requests, respond to our questions and provide technical support.
To enhance your user experience by tailoring our products, services, and website to your preferences.
To send you updates, promotions, and information about our products and services with your consent where required by law.
To improve our website, services and products based on your feedback, reviews and usage data
To meet legal requirements such as maintaining records for tax, auditing, or regulatory purposes.
To ensure the security of our systems, prevent unauthorised access and detect fraudulent activities.
WIYO uses Cookies and similar technologies to enhance your experience on our website.
Cookies are small text files stored on your device that help us; to recognise your preference and settings. Facilitate smooth navigation on our website. Analyse website traffic and performance to improve functionality.
WIYO may use your data to provide you with targeted advertisements based on your interests and behaviour.
This may include displaying ads for products or services that align with your preferences. Using third-party advertising platforms to show relevant ads across websites.
How We Protect Your Personal Data
At WIYO, safeguarding your personal data is of utmost importance. We implement security measures to protect your data from unauthorised access, disclosure, alteration, and destruction. We use encryption protocols to secure sensitive data during transmission and storage. Access to your personal data is restricted to authorised personal only and is based on a need-to-know basis.
Secure Payment Processing
If you make payments through our website, we ensure secure transactions by using trusted third-party payment processors that comply with industry standards, such as PCI DSS (Payment Card Industry Data Security Standards).
We conduct regular security assessments, vulnerability testing, and audits to identify and address potential risks.
Third-Party Data Protection
When sharing your data with trusted third-parties (e.g. service providers, partners or logistics companies), we ensure they comply with strict data protection and security standards through contractual agreements..
Contact us
If you have questions about this Privacy Policy or the privacy and security of your personal data, you can contact us in the following way:
Email: info@wiyomattress.co.uk
